Efficient Real Estate – Workplace Management

While no one person invented lean, no one is given more credit than Taiichi Ohno, father of the Toyota Production System. Many lean students would want nothing more than to spend a day with Taiichi Ohno walking through their plant. Real estate and related plant and material is typically the most valuable tangible asset companies have.

The workplace has experienced dramatic changes in the last ten years. Worker mobility enabled by network and wireless technology has revolutionized work styles and workplace culture that require new system support tools and services. Global terrorism has radically increased focus on disaster recovery and business continuity to the extent that workplace resiliency is no longer an option. The intense focus on business compliance, specifically via the requirements of Sarbanes-Oxley, demands new levels of transparency and data integrity relative to workplace processes and costs. And the “green revolution” centers on workplace sustainability, particularly relating to energy efficiency, and long-term sustainability of enterprise buildings and workplace environments. These trends coupled with a continued drive toward workplace cost containment, worker productivity and asset efficiency have now risen to the senior executive agenda, demanding new levels of sophistication, precision and excellence in the management of workplace assets, services and processes.

Integrated Workplace Management Systems (IWMS) and the Enterprise Asset Management (EAM) markets altered considerably over the last two years. The IWMS market experienced rapid growth and is expected to grow at 10 percent a year, according to Gartner Group. The EAM market landscape has had a face lift; virtually every EAM vendor has been acquired in the past two years, but none of them have been consolidated, so there are still just as many as before. In addition, these two areas have grown somewhat closer together, as more assets are becoming IT-enabled.

The IWMS market focuses on enterprise-level software applications that integrate four key areas: project management, real estate portfolio and lease management, space management, and maintenance management. The software typically operates from a single database and offers work flow tools, executive dashboards, and pre-defined and customized reporting capabilities for multiple sites. Most of these applications can inter-operate with other enterprise applications, such as ERP, supply chain management and human capital management via Web service technologies.

EAM offerings, a subset of ERP systems, evolved from computerized maintenance management systems (CMMS) and primarily center around materials and maintenance management functionality. These offerings tend to be simpler in scope than traditional CMMS offerings and focus on single-site deployments. Functionality also focuses on planning and execution.

According to Gartner, IWMS covers things like real estate, space utilization, leasing, rental, and some areas of facilities management. Companies investigating IWMS should consider those firms in the upper right quadrant of Gartner’s charts. No World Borders helps clients discern the leaders that fit for your firm, and provide consultation services to help select, implement, and facilitate the change processes to optimize your ability to capitalize on the investment in an IWMS.

Michael F. Arrigo

Michael Arrigo brings four decades of experience in the software, financial services, and healthcare industries. In 2000, Mr. Arrigo founded No World Borders, a healthcare data, regulations, and economics firm with clients in the pharmaceutical, medical device, hospital, surgical center, physician group, diagnostic imaging, genetic testing, health IT, and health insurance markets. His expertise spans the federal health programs Medicare and Medicaid and private insurance. He advises Medicare Advantage Organizations who provide health insurance under Part C of the Medicare Act. Mr. Arrigo serves as an expert witness regarding medical coding and medical billing, fraud damages, as well as electronic health record software for the U.S. Department of Justice. He has valued well over $1 billion in medical billings in personal injury liens, medical malpractice, insurance fraud cases. The U.S. Court of Appeals considered Mr. Arrigo's opinion regarding loss amounts, vacating, and remanding sentencing in a fraud case. Mr. Arrigo provides expertise in the Medicare Secondary Payer Act, Medicare LCDs, anti-trust litigation, medical intellectual property and trade secrets, HIPAA privacy, health care electronic claim data Standards, physician compensation, Anti-Kickback Statute, Stark law, the Affordable Care Act, False Claims Act, and the ARRA HITECH Act. Arrigo advises investors on merger and acquisition (M&A) diligence in the healthcare industry on transactions cumulatively valued at over $1 billion. Mr. Arrigo spent over ten years in Silicon Valley software firms in roles from Product Manager to CEO. He was product manager for a leading-edge database technology joint venture that became commercialized as Microsoft SQL Server, Vice President of Marketing for a software company when it grew from under $2 million in revenue to a $50 million acquisition by a company now merged into Cincom Systems, hired by private equity investors to serve as Vice President of Marketing for a secure email software company until its acquisition and multi $million investor exit by a company now merged into Axway Software SA (Euronext: AXW.PA), and CEO of one of the first cloud-based billing software companies, licensing its technology to Citrix Systems (NASDAQ: CTXS). Later, before entering the healthcare industry, he joined Fortune 500 company Fidelity National Financial (NYSE: FNF) as a Vice President, overseeing eCommerce solutions for the mortgage banking industry. While serving as a Vice President at Fortune 500 company First American Financial (NYSE: FAF), he oversaw eCommerce and regulatory compliance technology initiatives for top ten mortgage banks and led the Sarbanes Oxley Act Section 302 internal controls IT audit for the company, supporting Section 404 of the Sarbanes Oxley Act. Mr. Arrigo earned his Bachelor of Science in Business Administration from the University of Southern California. Before that, he studied computer science, statistics, and economics at the University of California, Irvine. His post-graduate studies include biomedical ethics at Harvard Medical School, biomedical informatics at Stanford Medical School, blockchain and crypto economics at the Massachusetts Institute of Technology, and training as a Certified Professional Medical Auditor (CPMA). Mr. Arrigo is qualified to serve as a director due to his experience in healthcare data, regulations, and economics, his leadership roles in software and financial services public companies, and his healthcare M&A diligence and public company regulatory experience. Mr. Arrigo is quoted in The Wall Street Journal, Fortune Magazine, Kaiser Health News, Consumer Affairs, National Public Radio (NPR), NBC News Houston, USA Today / Milwaukee Journal Sentinel, Medical Economics, Capitol ForumThe Daily Beast, the Lund Report, Inside Higher Ed, New England Psychologist, and other press and media outlets. He authored a peer-reviewed article regarding clinical documentation quality to support accurate medical coding, billing, and good patient care, published by Healthcare Financial Management Association (HFMA) and is published in Healthcare IT News.

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