Innovation & Social Media Inside the Enterprise

Recently, the Wall Street Journal noted that Facebook is transforming journalism. This is a great segway into something we’ve been watching for a while. Social media is not just for social consumers anymore. Journalists can use ‘friends’ on Facebook as sources without filtering or the usual controlled introductions so common with media firms in the past. A publishing company is therefore using social media to become more efficient.

Similarly, the texting movement where ideas can come from the masses is taking hold in the enterprise, in several intertwined ways. See the video clip below regarding Financial Advisors who “tweet” using Twitter. The Twitter network is helping them connect better with clients. (See our blog, “Twittering in Congress”)

New digital imaging products such as Flip video and Canon’s new long-recording video / still cameras mean more people can contribute and share ideas among friends on social networks, but also among colleagues in the enterprise.

Finally, ‘crowd sourcing’ of ideas using open source computer code development, blended with the ideas above means good ideas spread rapidly. (See our blog “…Software Advertising & Innovation). In particular, open source technology is rapidly being adopted in emerging markets. These markets have less to lose by doing things the old way, and much to gain in innovation by being open to free exchanges of ideas. The developed world must embrace these concepts or be left behind. Brazil and South Africa are two examples. This has helped ‘lubricate the flow of information,’ and save money. Pioneers are often the last to get on the wave. North America is actually the slowest in adopting open source.

The result is an innovation renaissance just waiting to happen outside corporate firewalls. We predict that the companies whose walls do not come down will be left behind, and those enterprises that intelligently embrace social media, open source, imaging of ideas and texting tweets will thrive.

To learn more about how social media can help your organization enhance their customers’ experiences, facilitate learning and improve employee productivity contact

Below are for video clips that explain these concepts. They can be blended together powerfully in social media. (See the No World Borders blog entry Innovators in Social Media).

Click the play button below to view “Facebook Transforming Journalism”

Click the play button below to view “When Financial Managers Tweet”

click the play button below to view “Flip Video vs. Canon”

Click the play button below to view “Open Source in Emerging Markets”

Michael F. Arrigo

Michael is Managing Partner & CEO of No World Borders, a leading healthcare management and IT consulting firm. He serves as an expert witness in Federal and State Court and was recently ruled as an expert by a 9th Circuit Federal Judge. He serves as a patent expert witness on intellectual property disputes, both as a Technical Expert and a Damages expert. His vision for the firm is to continue acquisition of skills and technology that support the intersection of clinical data and administrative health data where the eligibility for medically necessary care is determined. He leads a team that provides litigation consulting as well as advisory regarding medical coding, medical billing, medical bill review and HIPAA Privacy and Security best practices for healthcare clients, Meaningful Use of Electronic Health Records. He advises legal teams as an expert witness in HIPAA Privacy and Security, medical coding and billing and usual and customary cost of care, the Affordable Care Act and benefits enrollment, white collar crime, False Claims Act, Anti-Kickback, Stark Law, physician compensation, Insurance bad faith, payor-provider disputes, ERISA plan-third-party administrator disputes, third-party liability, and the Medicare Secondary Payer Act (MSPA) MMSEA Section 111 reporting. He uses these skills in disputes regarding the valuation of pharmaceuticals and drug costs and in the review and audit of pain management and opioid prescribers under state Standards and the Controlled Substances Act. He consults to venture capital and private equity firms on mHealth, Cloud Computing in Healthcare, and Software as a Service. He advises ERISA self-insured employers on cost of care and regulations. Arrigo was recently retained by the U.S. Department of Justice (DOJ) regarding a significant false claims act investigation. He has provided opinions on over $1 billion in health care claims and due diligence on over $8 billion in healthcare mergers and acquisitions. Education: UC Irvine - Economics and Computer Science, University of Southern California - Business, studies at Stanford Medical School - Biomedical Informatics, studies at Harvard Medical School - Bioethics. Trained in over 10 medical specialties in medical billing and coding. Trained by U.S. Patent and Trademark Office (USPTO) and PTAB Judges on patent statutes, rules and case law (as a non-attorney to better advise clients on Technical and Damages aspects of patent construction and claims). Mr. Arrigo has been interviewed quoted in the Wall Street Journal, New York Times, and National Public Radio, Fortune, KNX 1070 Radio, Kaiser Health News, NBC Television News, The Capitol Forum and other media outlets. See and for more about the company.

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