Retail stores began the march toward e-commerce and digital transactions in the late 1990s. By 2008 Fast Company reported that “Retail is moving toward capital-E environments,” explains REI President and CEO Wally Smith. “For some people, that means Entertainment. For us, it means Education.” This educational mission is behind almost every feature in the store: One of the basic filters that we ran each of our ideas through was, Does it teach customers something?
Healthcare’s move from physical and paper paradigms to digital began in 2011 with the American Recovery and Reinvestment Act (ARRA) HITECH Act of 2009. Massive incentives were provided by Medicare and state Medicaid payors to move to electronic health records, or “Meaningful Use of Electronic Health Records” Beginning in 2011 the Medicare and Medicaid EHR Incentive Programs)were developed to encourage eligible professionals (EPs) and eligible hospitals and critical access hospitals (CAHs) to adopt, implement, upgrade (AIU), and demonstrate meaningful use of certified electronic health record technology (CEHRT).